As a Manager...

When people move up the ladder, they usually forget little things about being at the bottom. So as you discover upward mobility, refer back to this list so as not to completely lose your soul.

1. Their job is thankless. People go in and out of that store, constantly degrading them, messing up displays, making messes, and generally being really, really obnoxious. Remember to always thank your subordinates and tell them what a good job they are doing.

2. They have lives outside the store. Just because you chose to sign your life away to your company, doesn't mean they plan to. Give them a heads up as to what their schedule is so they can plan for it. Also, don't switch people's shifts around last second unless absolutely necessary, and make sure you actually (and personally) get in touch with them to tell them about said changes.

3. While a lot of people are really stupid, try to remember that there are still a fair number of people out there with half a brain. Train them, but don't constantly remind them of simple tasks. Unless warranted, of course.

4. People have birthdays. Don't schedule them then.

5. Some people are kind of stupid, so don't scare them away with far too much information at a time when training them. A little bit, day by day, and they will remember it better.

6. Unhappy pandas are very, very unproductive ones.

7. People have bad days, and really appreciate it if you acknowledge that. Don't hesitate to let a person take a five minute cool-down break away from customers--or a five second one screaming obscenities in a fridge or shirt sleeve. And learn to forgive the occasional outburst--they will be much more willing to apologize and calm down.

8. Don't have your customers express more appreciation than you for your employees--that should be embarrassing.

9. Develop a rapport with your employees, but remain separate enough to treat them all equally--don't play favorites.

10. When you recognize your employees, remember that it means almost nothing unless there are a few witnesses. But don't embarrass them, either.

When you read this, did you think to yourself, "this is just a long 'don't do this' list"? This feels really negative and demeaning, doesn't it? Remember this next time you address your staff. They get this all the time.