Congratulations!

YOU HAVE CHOSEN to enter the world of Customer Service (or CS)! But before you get too excited, first let me say that if you have another option, please consider it. Let's start with some pros and cons:

Pro: You make money.
Con: Depending on where you work, you don't make much.

Pro: Once you get the hang of it, your job is relatively easy.
Con: You are also easily replaced.

Pro: You get to meet many interesting people.
Con: You get to meet many horrible, cranky, rude, mean, perverted people.

As this list could go on for days, let me sum it up. This job can both rock and suck hardcore at the same time, depending on a lot of factors. These factors can change day by day and hour by hour. Basically, if you don't have any other choice but to work in CS, or if you've simply decided that you're in it for the long haul, stick with me. I've been there and done that for the passed five years and, accordingly, will be able to throw some advice your way. Not to mention the random, awesome story.